Last updated: August 11, 2026
Shipping
We ship to the 48 contiguous United States. We aren’t shipping to Alaska, Hawaii, U.S. territories, or internationally right now. If you’re outside that area and want something, email us and we’ll see what we can do.
What it costs
Shipping is based on the weight of your order and where it’s going. You’ll see the exact cost at checkout before you pay, and you can check it earlier by entering your ZIP code in the calculator on your cart page.
We combine shipping. Rates are figured on your whole order rather than per item, so a second or third game adds much less than the first one cost.
Large-box games and boxed miniature sets are heavy and cost more to ship. We note this on the product page so it isn’t a surprise at checkout.
Timing
Orders go out within 2 to 3 business days. You’ll get tracking by email when the label is made, though it can take a day before the carrier starts scanning it.
Most orders arrive 2 to 5 business days after that. Those are carrier estimates, not promises. Weather and holidays happen.
We ship USPS or UPS depending on the package. If one carrier has trouble reaching your address, tell us in the order notes and we’ll work around it.
How we pack
Everything is packed by hand in a right-sized box with protective fill.
Address problems
Check your address before you submit. If a package comes back to us because the address was wrong or incomplete, we’ll email you and can send it out again once you cover return and reshipment postage.
Catch a mistake after ordering? Email us right away. If it hasn’t shipped yet we can almost always fix it for free.
Returns
We accept returns on items bought directly from us, within 30 days of delivery.
We don’t charge a restocking fee.
To qualify, the item must be:
- Unopened, with the original factory shrink-wrap intact
- In the same condition it arrived in
- In its original packaging
We can’t accept returns on opened items. Nearly everything we sell is valued on being sealed, and once shrink is removed we can’t offer it as new. Please be sure before you open it.
Return shipping is the customer’s responsibility unless the return is our error. We recommend a tracked and insured service. Until it reaches us, the risk is yours, and items that arrive back damaged will have the cost of that damage deducted from the refund.
What can’t be returned
- Opened items, or items with the shrink-wrap removed or damaged
- Gift cards
- Anything listed as final sale or sold as-is
Starting a return
Email support@elitetabletop.com with your order number and what you’d like to return. We’ll confirm and send instructions. Please don’t send anything back before contacting us; unannounced returns can be difficult to match to an order.
Refunds
Once your return arrives and we’ve checked it, we’ll process your refund and email you to confirm.
Refunds go back to the original payment method unless you’ve asked for store credit. Allow up to 5 business days for us to process the return after it arrives, plus however long your bank takes to post the credit, usually a few more days.
Original shipping costs are refunded only where the return is our error.
Cancellations
Email support@elitetabletop.com with your order number as soon as possible. We’ll cancel if we can, but once an order is packed and a label is bought we may not be able to stop it. In that case, treat it as a return under the terms above. There’s no cancellation fee either way.
If something’s wrong with your order
Damaged in transit: contact us within 7 days of delivery with photographs of the packaging and the item. Please hang onto the shipping box, since carriers require photos of it for a claim. We’ll arrange a replacement or refund and cover return shipping if we need the item back.
Tracking says delivered but nothing showed up: check with anyone else at your address and look around for a carrier notice. These usually turn up. If it’s been 3 business days and it hasn’t, email us and we’ll start a trace with the carrier.
Wrong item sent: our mistake, our cost. We’ll send a prepaid return label and get the right item to you.
Missing components: publishers normally replace missing pieces directly, and that’s usually the fastest route. Contact us with the details and we’ll point you to the right place. Be aware that for out-of-print titles the publisher may no longer offer replacement parts. If that’s the case, get in touch and we’ll work out what’s fair.
Sales tax
Calculated at checkout where it applies and listed separately from shipping.
Contact
Elite Tabletop LLC
Ohio, United States
support@elitetabletop.com